Your satisfaction is our priority. Learn about our straightforward refund policy for coaching sessions and packages
At Pick Masters League, we stand behind our coaching quality. If you're not completely satisfied, we make it right with our comprehensive refund policy.
Submit your refund request through your dashboard or email us. We respond within 24 hours and process approved refunds in 5-7 business days.
Our refund policy is designed to be fair for everyone. Cancel 24+ hours ahead for full refunds, or get prorated refunds for unused sessions in packages.
Not happy with your coaching? We offer replacement sessions, partial refunds, or credits. Your gaming journey success matters most to us.
Different refund options based on your coaching package and timing
Book with confidence knowing you can cancel with proper notice. Perfect for trying out new coaches or fitting sessions around your schedule.
Multi-session packages offer great value with flexible refund options. Get prorated refunds for unused sessions minus a small administration fee.
Your coaching experience should exceed expectations. If a session doesn't meet our quality standards, we have multiple options to make it right.
Life happens, and we understand that. We review special circumstances with empathy and work to find solutions that support your gaming journey.
Simple steps to get your money back when you need it
Log into your Pick Masters League dashboard
Navigate to "My Sessions" or "Purchase History"
Click "Request Refund" and complete the form
Some items and services have different refund policies
All gift cards and session credits are final
Special event and tournament registrations
Guides, courses, and downloadable materials
Opened or used physical products
Refunds processed within 5-7 business days
Refunded to original payment method only
Applied discounts deducted from refund amount
Email confirmation sent when processed
Have an urgent refund request or special circumstances? Our support team is here to help you resolve any issues quickly.